Privacy policy
Your privacy is important to us. This statement outlines Hannagan Bassett Financial Services policy on how we manage the personal information we hold about our customers, and others. It is Hannagan Bassett Financial Services policy to respect the confidentiality of information and the privacy of individuals. Hannagan Bassett Financial Services is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. Hannagan Bassett Financial Services Privacy Policy Statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by the most current Hannagan Bassett Financial Services Privacy Policy Statement.Hannagan Bassett Financial Services privacy policy is based on openness
We are committed to being open about how we use personal information. Where our documents ask for personal information, we will generally state the purposes for its use and to whom it may be disclosed.
Why does Hannagan Bassett Financial Services collect personal information?
Our business is to understand and meet our customers' needs over their lifetime for a wide range of financial and other services. To do this effectively, we need to collect certain personal information. Our business provides many financial products and services. They include (but are not limited to):
- life and general insurance products protecting against risks
- investment products to build wealth
- superannuation and retirement income products to provide for retirement
- banking and other services to provide deposit and credit facilities
- financial planning advice and other services to help individuals understand their financial needs and make financial and investment decisions
- management of investment assets such as shares, property (including shopping centers), fixed interest and cash
What kind of personal information do we ask for?
Because of the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our customers. The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, tax and financial statements and employment details.
We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing financial planning advice or customer service. We may also obtain information from other sources. We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
Some insurance plans and other contracts also require us to collect sensitive information. For more details, see the 'Sensitive information is subject to greater restrictions'. If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
How do we use this information and who may we disclose it to?
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy.
Unless you are informed otherwise, the personal information we hold is used for establishing and managing your financial products or services, reviewing your ongoing needs, enhancing customer service and product options and giving you ongoing information or opportunities that we believe may be relevant to your financial needs and other circumstances.
We use the personal information we collect to fulfill our legal obligations. Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
- areas within the AMP group who provide financial and other services
- financial planners, brokers and those who are authorised by the individual to review their circumstances from time to time
- service providers and specialist advisers to Hannagan Bassett Financial Services who have been contracted to provide Hannagan Bassett Financial Services with administrative, financial, insurance, research or other services
- other insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law
- credit reporting or reference agencies or insurance investigators
- anyone authorised by an individual, as specified by that individual or the contract
Sensitive information is subject to greater restrictions
Some personal information we hold is 'sensitive'. Sensitive information relates to a person's racial or ethnic origin, membership of political bodies, religions or trade unions, sexual preferences or activities, criminal record, state of health and medical history.
The way we use tax file numbers and information received from a credit reporting agency about an individual is also restricted by law.
Sensitive information is usually needed for applications for death, sickness and disability insurance and to manage claims on those products. It may also be relevant to credit and other applications. It is Hannagan Bassett Financial Services policy that sensitive information will be used and disclosed only for the purposes for which it was provided, unless the customer agrees otherwise or the use or disclosure of this information is allowed by law. Documents asking for sensitive information will explain this.
Management of personal information
Hannagan Bassett Financial Services trains its employees and financial planners who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Hannagan Bassett Financial Services regards breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up-to-date?
Hannagan Bassett Financial Services endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone.
You have the right to check what personal information about you is held by us
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which Hannagan Bassett Financial Services holds about you and to advise Hannagan Bassett Financial Services of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to complete an application form verifying your identity and specifying what information you require.
We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
What if you have a complaint?
If you consider that any action of Hannagan Bassett Financial Services breaches this Privacy Policy Statement or the National Privacy Principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly.
To make a complaint, please telephone us on 08 9721 8744.
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992.
Privacy: Web supplement
This statement outlines some privacy issues specific to the hbfs.com.au website.
What is a Cookie and how do we use cookies?
Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the web site, when you return to the web site, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on the Hannagan Bassett Financial Services web site, including presenting web pages according to your needs or preferences.
We use cookies to give you access to certain pages of the website without having to log in each time you visit. We may also use independent external service providers to track the traffic and usage on the web site. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of amp.com.au if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website such as BankNet and My Portfolio. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.
Links to third party websites
The Hannagan Bassett Financial Services website has links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites.
Please note, however, that third party websites are not covered by Hannagan Bassett Financial Services privacy policy and these sites are not subject to Hannagan Bassett Financial Services privacy standards and procedures.
Disclaimer
Any advice contained in this website is of a general nature only and does not constitute personal financial product advice. In preparing the advice no account was taken of the objectives, financial situation or needs of any particular person. Therefore, before making any investment decision, readers should consider the appropriateness of the advice with regard to their particular objectives, financial situation and needs. Although the information contained within this website was obtained from sources considered to be reliable, Hannagan Bassett Financial Services do not guarantee that it is accurate or complete. Therefore readers should not rely upon this information when making investment decisions. Past performance should not be taken as an indication of future performance.
